FREQUENTLY ASKED QUESTIONS
Clear answers.
A better starting point.
Questions about product references, specification checks and purchasing inquiries.
Product and purchasing questions
Which bottle families are listed?
The brochure lists standard gallon, handled, screw-neck, wide-mouth square and special-shaped water bottles. Start with a family page, then use a gallery reference in your inquiry.
Do model numbers indicate capacity?
Do not infer capacity from a model code. Gallery codes identify brochure images; confirm volume, dimensions and neck details for the exact model.
What should I prepare before choosing a bottle?
Prepare a model reference or photo, volume, quantity, current closure and equipment interfaces, operating conditions and destination market. If these are undecided, describe the use case and constraints.
Are caps or stands included?
Stands and other items shown in photos are display props, not a confirmed supply scope. List bottles, caps, seals and other accessories separately and confirm what the quotation includes.
Can I use a general temperature or cleaning specification?
No model-verified temperature, cleaning or service-life data is published here. Provide actual water temperatures, cleaning media, process conditions and intended use, then request the relevant documentation.
What documentation should I request?
Email your destination market, intended use and the documents you need, such as material information, dimensional drawings and test reports. Availability, model coverage, scope and validity must be confirmed individually.
What are the MOQ, sample terms, price and lead time?
These depend on the model, quantity, accessories and project. This site publishes no universal commitment; describe your requirements by email and obtain a specific response.
How should I inquire for an overseas project?
Email in English or Chinese with the destination country, intended use, target volume, quantity and documentation requirements. Supply and shipping scope must be agreed; English content is not a certification or delivery commitment.
How do I contact Xinmai? Does this page send a request?
The contact email is xinmai@dongying.ai. The inquiry tool prepares text in your browser only. Opening an email app or copying text does not send a request; complete sending in your email app.
NEXT STEP
Start with a clear brief.
Choose a style and describe the volume, accessories and equipment requirements.